Returns & Exchanges

At Duroflex, we are committed to ensuring you enjoy a restful sleep experience, which is why we offer a flexible return policy for our mattresses and sleep accessories. If you are not completely satisfied with your purchase, you can initiate a return or exchange within the specified trial period.

Return Process

• 1.
  Initiate Request

  Contact our customer support team via email or our dedicated helpline within the return window to register your request.

• 2.
  Quality Inspection

  Our logistics partner will schedule a visit to your home to inspect the product and ensure it meets our return eligibility criteria.

• 3.
  Product Pickup

  Once the inspection is successful, we will arrange for a professional pickup of the item at no additional cost to you.

• 4.
  Refund Processing

  After the product reaches our warehouse and passes final verification, your refund will be processed to the original payment method within 7-10 business days.